About Us Inkformation Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@inkformation.co.uk. Our Contact details: Inkformation Limited 5 Cleveland Place East Bath BA1 5DJ United Kingdom Phone: +44 1225 448111 Fax: +44 1225 448777 Email: info@inkformation.co.uk Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. Please remember to specify the correct delivery charge for your order. We accept credit card & Debit card payment on our website. If you are shopping from North America or Europe, please telephone us to make an order, so we can calculate your shipping charges acurately based on your order. We accept Visa, Mastercard, Delta, Maestro, JCB, Switch & Solo. You may send your credit card information via phone, fax, snail mail or over the Internet. Delivery Charges - IMPORTANT: Our delivery charges are determined by the type of order you make: For orders containing inkjet cartridges or paper only, the charge per order is £1.60 However, if your order contains Toner Cartridges, the charge per order is £5.00 (So if your order contains both inkjets and toners the charge would still be £5.00) These charges are PER ORDER, so for example, you could buy 1 or 20 inkjets and the delivery charge would still be £1.60 If you have any queries, please contact us. Delivery Schedule We deliver your order as soon as possible. Any delivery dates quoted whether verbally or otherwise are estimates only and in regard to any such date time shall not be of the essence. Delivery of the goods to the customer’s address or any other place stipulated by him shall constitute delivery and the risk therein shall pass upon such delivery to the customer. The company shall be entitles to make partial deliveries by instalments and these conditions shall apply to each partial delivery. Back Orders Backorder items are products that are not currently in stock. If you order an item that is out of stock and we are unable to provide the product within the delivery period specified, we will notify you by e-mail when the products will be available for dispatch. If the alternative delivery date is not acceptable then you will cancel the order. Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. You can only order from our website, if you are in the UK. For European or International orders, please telephone us on : +44 1225 448111 to make your order, thank you. PRICES: Prices quoted are those current at the time of quotation and the price payable by the Customer shall be that which is current at the time of delivery to the Customer. All prices are subject to change without notification. Credit Card Security All credit card numbers are taken using SECPay Ltd - a secure, online payment service provider. We use the industry standard (SSL) server which is the best software available today for secure commerce transactions. All of your information including credit card and personal information is encrypted. This means no one else can read it! You can read more about Secpay services at their website: http://www.secpay.com/cust_message.html Guarantee We guarantee your satisfaction. Please see returns policy for details of what to do if you wish to return an item. Reaching Us If you need to reach us, please email us on info@inkformation.co.uk, alternatively, you can call on +44 1225 448111 or fax us on +44 1225 448777 or write to us at 5 Cleveland Place East Bath BA1 5DJ United Kingdom Privacy Policy Inkformation Limited do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. When you place orders, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. Inkformation.com does not sell, trade, or rent your personal information to others. We may release transaction information when we believe, in good faith, that such release is reasonably necessary to comply with the law or to protect the rights, property or safety of Inkformation Limited , our users, or others. We are committed to protecting your privacy. Legal notes: Our products are not Original Equipment Manufacturer (OEM) products. All brand names are used for identification purposes only and are the property of the respective owner. Cancellation of Order & Returns Policy CANCELLATIONS: We can only cancel orders before the goods are dispatched. To find out if your order has been dispatched please contact us on: e-mail: info@inkformation.co.uk Tel: 01225 448111 Fax: 01225 448777 If your order has already been dispatched and you still wish to cancel the order please follow the returns procedure below. RETURNS: Any of our products may be returned for replacement or refund subject to the following: - Non-Faulty or Incorrect Ordered Returns: To cancel your order you must either e-mail, fax or write to us within seven days of receipt of your order. Customers must take care of the goods whilst in their possession. Damaged or used goods will not be accepted. The return carriage is payable by the customer, the goods should be insured as it is your responsibility to return it to us in its original condition. Non defective returns notified outside the seven day period will be subject to a 25% restocking charge. On receipt of your returned goods we will authorise a refund. - Faulty or Incorrect Ordered Returns: If you are returning an item Because of an error on our part or because the item is defective, we will be happy to either replace the product or offer a full refund for the price you paid for the item plus the cost in returning the item to us. - To return an item: Return the item to the address detailed below. Please remember to Enclose a copy of your invoice. Inkformation Ltd 5, Cleveland Place East Bath BA1 5DJ